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POLICIES
Privacy Policy
TWELVEPM operated by MANS DIGITAL - FZCO is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information when you visit or make a purchase from our website.
1. Information We Collect
We collect personal information that you provide directly to us, such as when you create an account, make a purchase, or contact us for customer support. This may include your name, email address, shipping address, payment information, and any other information you choose to provide.
2. How We Use Your Information
We use the information collected to fulfill orders, communicate with you, process payments, and improve our services. We may also use your information for marketing purposes if you have provided consent.
3. Sharing Your Information
We will never sell or share your personal information with third parties for marketing purposes. We may share information with service providers that help us operate our business, such as payment processors and shipping companies.
4. Security
We implement appropriate security measures to protect your personal information. However, no internet transmission is completely secure, so we cannot guarantee the absolute security of your information.
5. Your Rights
You have the right to access, correct, or delete your personal information. You can contact us at [insert contact email] for any requests or questions about your data.
6. Changes to This Policy
We may update this Privacy Policy from time to time. Please check back for any updates.
Terms of Service
Welcome to TWELVEPM
This website is operated by TWELVEPM located at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, UAE.
We also utilize a local address in Turkey:
Erdoğan Akdağ Mahallesi A-1 Blok No 19, Yozgat, Turkey
1. General Terms
By using this Site, you represent that you are at least the age of majority in your country of residence or that you are accessing the Site with the supervision of a guardian who is legally responsible for your actions. You agree to use this Site in accordance with all applicable laws, rules, and regulations.
We reserve the right to refuse service to anyone for any reason at any time.
2. Product Availability
We strive to keep our product listings up-to-date. However, availability is subject to change without notice. If an item is unavailable after purchase, we will notify you and offer a refund or alternative.
3. Product Information and Accuracy
We strive to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your device’s display of any color will be accurate.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.
4. Limitation of Liability
TWELVEPM is not liable for any damages that arise from the use or inability to use the website, including mistakes, omissions, interruptions, or technical errors.
5. Governing Law
These terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved through local courts in Dubai.
6. Changes to Terms
We may update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.
7. Pricing and Payment Terms
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice.
All purchases are made in USD or AED (United Arab Emirates Dirham), depending on the selected payment method and your location. You agree to provide current, complete, and accurate purchase and account information for all purchases made on the Site.
8. Shipping Policy
We ship to various countries worldwide. Shipping fees and delivery times will vary depending on your location and the shipping option you choose at checkout. Please note that international shipments may incur additional customs or import duties, taxes, or fees, which are the responsibility of the customer.
9. Returns and Refunds
If you are not completely satisfied with your purchase, you may return items within 14 days of receiving them, as long as the products are in their original, unused condition with tags attached.
Please note that duties, shipping fees, and other additional costs may apply for returns. We recommend considering these potential fees before initiating a return. To proceed with a return, please contact us at support@twelvepmclo.com. Once the returned item is received and inspected, we will process your refund and notify you accordingly.
Non-returnable Items
Certain items, such as final sale items, are not eligible for returns or exchanges. Please refer to product listings for more details.
10. Intellectual Property Rights
All content on this Site, including but not limited to logos, text, graphics, images, videos, and software, is the intellectual property of TWELVEPM or our licensors. You may not reproduce, redistribute, or use any content without obtaining prior written permission from us.
11. Third-Party Links
Certain content, products, or services available through our Site may include materials from third parties. Third-party links on this Site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.
12. Limitation of Liability
In no event shall TWELVEPM, MANS DIGITAL FZCO, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Site or any of the services or products purchased through the Site.
13. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Dubai, United Arab Emirates. Any disputes shall be resolved in the courts of Dubai.
14. Contact Information
Questions about the Terms of Service should be sent to us at:
Email: support@twelvepm.com
Address: Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.
Refund Policy
Returns
If you are not satisfied with your purchase, you may return the product within 14 days of receiving it. The product must be in its original, unused condition with all tags attached.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
If you need to exchange a product, please contact us at support@twelvepmclo.com with your order details, and we will arrange the exchange.
Non-returnable Items
Certain items, such as final sale items, are not eligible for returns or exchanges. Please refer to product listings for more details.
Shipping Costs
Shipping costs for returning items are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
Shipping Policy
Order Processing
Orders are processed within 14 business days. Once processed, you will receive a confirmation email with tracking information.
Shipping Times
Shipping times may vary based on your location. Standard shipping typically takes 7-14 business days, depending on the destination. We offer expedited shipping options for an additional fee.
International Shipping
We ship worldwide. Please note that international orders may be subject to customs fees or import taxes. These fees are the responsibility of the customer.
Lost or Damaged Packages
We are not responsible for lost or damaged packages after they have been shipped. If you encounter any issues, please contact the shipping carrier with your tracking information for assistance.
Cookie Policy
This Cookie Policy explains how TWELVEPM ("we", "us", "our"), operated by MANS DIGITAL FZCO at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates, uses cookies and similar technologies to recognize you when you visit our website at [www.twelvepm.com] (the "Site"). It explains what these technologies are, why we use them, and your rights to control our use of them.
1. What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, TWELVEPM) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, analytics, and social media functions).
2. Why do we use cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons to operate our Site, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies allow us to enhance the performance and functionality of our Site, but are not essential to its use. We also use cookies to track our users' engagement with our Site and to understand how it is being used.
Specifically, our use of cookies falls into the following categories:
Essential Cookies: These are necessary for the proper functioning of the Site and enable you to navigate and use its features.
Performance and Analytics Cookies: These collect information about how visitors use the Site, such as which pages they visit most often and whether they receive error messages from web pages. This helps us improve the performance of the Site.
Functionality Cookies: These allow the Site to remember choices you make, such as your username, language, or the region you are in, to provide a more personalized experience.
Advertising and Targeting Cookies: These cookies are used to deliver advertisements relevant to you and your interests. They remember that you have visited a website and this information may be shared with other organizations, such as advertisers.
3. Third-Party Cookies
In addition to our own cookies, we may also use third-party cookies, such as Google Analytics, to report website usage statistics and deliver content or advertisements tailored to your interests. Third-party cookies are governed by the privacy policies of the third party providing them.
For example, we use:
- Google Analytics: To help us analyze how users interact with our Site. For more information on how Google collects and processes your data, visit Google’s Privacy & Terms.
4. How can you control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by adjusting the settings on your browser. The following links provide information on how to manage cookies for popular browsers:
Please note that if you choose to block all cookies, it may affect the functionality of the Site and certain features may not be available to you.
You can also opt-out of interest-based ads through the following links:
5. How long do cookies last?
Cookies can remain on your computer or mobile device for different periods of time. Some cookies are "session cookies," meaning that they exist only while your browser is open. These are deleted automatically once you close your browser. Other cookies are "persistent cookies," meaning that they survive after your browser is closed. Persistent cookies can be used by the Site to recognize your device when you open your browser and browse the internet again.
6. Updates to this Cookie Policy
We may update this Cookie Policy from time to time to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.